Third Party is an advisory, consultancy and management company that always finds the best solution to every challenges of strategy, research, development, management and operation in the hospitality, tourism and travel industry since 2007. Third Party develops and implements the relevant strategies and plans as interim managers at site,in-house leading as hands-on operators worldwide.
We provide management expertise to hotel owners who prefer an efficient solution in a personalized and responsive relationship with their management company. This can be under your own brand name or under a franchise and/or marketing tie- up with a regional or international brand.
Conduct detailed research into market demands and supplies, competition and other relevant factors affecting the sustainability of a project; prepare assumptions for the financial models to determine the viability of a new project and its Return on Investment/ Return on Equity, based on the 'Uniform System of Accounts' for the hotel industry.
Research shows that more than 65% of failed hospitality projects include insufficient research, unfit concepts, incorrect location, wrong assumptions, poor planning and lack of expertise. To avoid this problem, our experts will help you plan the new business structure in consideration of all perspectives that may influence its long-term life and success.
Our hospitality industry specialists have decades of experience in developing and opening hotels, mixed use developments and other hospitality entities with over 1,000 rooms.
We will rectify documented shortcomings and weaknesses in an audited operation and implement the necessary strategies to bring the business back on track and to improved profitability.
Following a business efficiency audit, a qualified manager, supported by our team of specialists, can implement the agreed strategies and recommendations to set up the necessary framework for successful change. He will lead the management team on the way to operational excellence and steer the business towards efficiency and improved profitability.
We provide temporary senior managers to fill vacant positions for a definite or indefinite period of time. The role is to perform specific tasks and objectives as assigned and agreed with the property owner or senior management.
Interim Hotel ManagementIn times of change, companies periodically require interim management in order to overcome unforeseen situations. Management continuity is essential in such circumstances and can often not be provided from within. We provide these interim managers, who are experienced at adapting to the situation at hand.
We conduct business performance reviews lasting between 3 – 7 days to detect and document weaknesses in concept, policy set-up, general procedures and operations.
Based on the findings, we offer a custom-built strategy to effectively solve a particular challenge.
Operations may have lost their competitive edge. Adverse changes, lead by the worldwide economic downturn, have had a devastating effect on the bottom line of many enterprises. Management on various levels has been overwhelmed by the task of analyzing the new market situation, demanding decisive change and adaptation to the new circumstances.
Mystery shopping has been a long established and useful tool to ensure quality and consistency. Quality audits, as mystery shopping is commonly called, will not achieve measurable results as a single tool, but are part of a holistic method of training to maintain and improve service and quality consistency.
We monitor and evaluate compliance with the operator’s checklist of performance or service standards; if these are not established, we conduct the mystery shopping process benchmarking actual practices against best business practices.
Analysis of key shortcomings within the operation.
Goal setting for key performance indicators.
Setting up of a quality assurance program and its communication to all concerned.
Reports and review of results supported by photographs.
Recommendations for training and policies to owners and management.
Shortcomings and training suggestions that have been identified are addressed by us providing a proper training schedule.
Execution of the mystery shopping series.
Training programs are run the entire year.
Inspectors may stay between 3-4 days, if circumstances require it, instead of rushing through a hectic 2 day audit.
Inspectors take their time for detailed discussions with the owner/general manager to ensure a lasting improvement.
Our consulting service provides wellness and spa consulting and spa management services from conceptual development to pre-opening and daily operations. We do offer the complete approach to wellness and spa design, spa concepts, creative brand identity, spa menu designs, business strategy, spa training , sales and marketing and spa management. Whether styling a spa space or curating a bespoke spa menu, we are committed to your excellence.